Question 1

Are RAZ Vape products safe?

Accepted Answer

All RAZ Vape products are intended for adult use only (21+). Our devices are lab-tested for quality and consistency. Vaping is intended as an alternative for existing adult smokers and is not for non-smokers or youth.

Question 2

How long does a RAZ Vape device last?

Accepted Answer

Device lifespan depends on the model. Our TN9000 provides up to 9,000 puffs, the CA6000 up to 6,000, and the DC25000 up to 25,000 puffs. Individual usage patterns will vary.

Question 3

Do you ship to all US states?

Accepted Answer

We ship to most US states. Some states have restrictions on vapor products — we comply with all applicable laws and may not be able to fulfill orders to restricted areas.

Question 4

How long does shipping take?

Accepted Answer

Orders are typically processed within 1-2 business days. Standard shipping takes 5-7 business days. Expedited options are available at checkout.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for unopened, sealed products. Defective products may be eligible for replacement. See our Returns page for full details.

Question 6

What is the  Rewards Program?

Accepted Answer

Our Rewards Program lets you earn points on every purchase, sign-up, review, and more. Points can be redeemed for store credit. Log in to your account to check your balance and tier status.

Question 7

How does the referral program work?

Accepted Answer

Share your unique referral code with friends. When they make their first qualifying purchase, you both earn reward points. Find your code in your account dashboard.

Question 8

Is age verification required?

Accepted Answer

Yes. You must be 21 or older to purchase from our site. We enforce age verification at checkout and comply with all applicable regulations.

Frequently Asked Questions