Returns & Refunds
Last updated: June 2025
Our Policy
Due to the nature of vape products and health safety regulations, we do not accept returns on opened or used disposable vaping products. However, we stand behind the quality of our products and will resolve issues with defective or damaged items.
Eligible for Refund or Replacement
- ✓Items that arrive damaged or defective
- ✓Incorrect items shipped (wrong product/flavor)
- ✓Items lost in transit (confirmed by carrier)
- ✓Sealed, unopened items within 7 days of delivery
Not Eligible for Refund
- ×Opened or used vape products (for health and safety reasons)
- ×Flavor or preference dissatisfaction
- ×Items returned more than 7 days after delivery
- ×Items damaged due to misuse or improper storage
How to Request a Return
- Contact us within 7 days of delivery at support@razvapesite.com with your order number and a description of the issue.
- Include photos of the defective or damaged product.
- Our team will review your request within 2 business days.
- If approved, we will send a prepaid return label or issue a replacement/refund.
Refund Processing
Approved refunds are processed to the original payment method within 5–10 business days of approval. Depending on your bank, it may take additional time for the funds to appear in your account.
Contact
For return inquiries, reach us at our contact page or email support@razvapesite.com.